Frequently Asked Questions

First, find the bike listing on our website and click on the 'Make an Offer' button. Offer an amount and leave your contact details (we'll only use this to update you about the offer). Click submit to send off your offer! You'll either get an acceptance, decline or counteroffer from the seller. You can send a follow up offer if your initial one is declined. Remember, offers are non-binding, meaning you can withdraw anytime before the offer is accepted.

Please note you will receive a notification on your account when logged into the website, or via the email address you leave when making the offer.

Once you have agreed on an offer with the seller, you'll receive a payment link via email. You can then securely complete your purchase. After payment, the seller will receive an order confirmation so they can arrange fulfilment of the bike.

Please note, you do not need to make an offer and are able to check out for the full price without making an offer directly through the listing.

We don't require buyers to submit offers, feel free to checkout for the asking price without the need to make any offer.

Whether you're collecting the bike or having it shipped to you with our nationwide delivery, all transactions must be completed on the MyNextBike platform. This ensures security for both buyers and sellers. If a buyer or seller asks you to take the transaction outside of the website, we ask you to stay safe and to let us know so we can contact the party trying to circumvent the safety net of the site and warn them that this is against our terms of service.

At MyNextBike, we aim to make your payment process as straightforward as possible! You can purchase a bike using most major payment methods, including credit/debit cards, PayPal and Klarna. It's important to note that we do NOT accept cash payments for any bikes listed on our platform, and you must still complete the standard checkout process through our platform even if you meet in person to collect your bike.

We offer bikes from both private and business sellers. While bikes sold by private sellers are VAT-exempt and therefore ineligible for the Cycle to Work Scheme, bikes sold by business sellers are eligible. You can easily identify these bikes under the Certified Pre-Owned category on our website. By choosing the Cycle to Work Scheme, you can enjoy tax savings while getting a great bike!

We've partnered with Vivup and Cycle Solutions to make purchasing through the Cycle to Work Scheme simple and seamless. First, email us at support@mynextbike.co.uk with details of the bike you'd like to purchase, we can then reserve it for you. You can then visit the website of one of our partners to prepare your scheme voucher. Once your voucher is ready, get back in touch with us and we'll finalise the sale and arrange the fulfilment of your bike order. Please note that your employer must also be partnered with one of these providers to participate.

Once your order is placed, our specialist courier will contact the seller to schedule a collection date. After confirming the seller's availability, they'll then coordinate a delivery date with you. Our courier will then collect the fully assembled bike from the seller. Delivery will then occur on the day you've specified and you're ready to ride!

For UK mainland orders, the cost is £89 and typically takes 4-7 working days. Delivery times may vary depending on the seller's availability for collection, you can contact us to check the seller's schedule if needed. We strive to resolve any fulfilment or delivery issues promptly to minimise inconvenience.

Even though we don't allow international sellers to list their bikes on our site, we do ship outside of mainland UK. In order to get a quote and estimated delivery time, please contact us at support@mynextbike.co.uk. Once a cost and time has been agreed, we will send a box to the seller free of charge to protect the bike. It may need some dismantling (we will send you instructions on this dependant on the model). Our courier will then collect the boxed bike and deliver it to the specified non-mainland UK address.

Yes! Your bike is safe. It is securely tied inside the van during transit. With one driver handling both the collection and delivery, there is less risk of the bike being moved multiple times. You will receive a tracking link on the morning your bike is collected from the seller. For standard delivery, the tracking is live, allowing you to follow your bike's journey in real time. Regarding non-mainland UK delivery tracking, you will receive estimated arrival times through the tracking link and directly from the courier.

You can cancel your order before receiving the bike for a number of reasons. First, if the seller hasn't responded to the courier requesting a collection date within three working days of placing the order. Additionally, if the courier attempts to collect the bike but the seller isn't available or refuses to hand over the bike, you can cancel the order after a failed collection attempt. If you wish to cancel the order before these timeframes, please contact us via support@mynextbike.co.uk.

Our courier requires the seller to be at home on the scheduled collection date to hand over the bike. If the seller is unavailable within the allotted time frame, you may cancel the order and receive a full refund. However, you cannot cancel the order if the collection fails due to our courier arriving outside the agreed time frame. In such cases, we will reschedule the collection for the next available date. Please reach out to us at support@mynextbike.co.uk if you've experienced a missed collection attempt, or contact our courier.

If you've made an offer or raised a query with the seller and haven't received a response within twenty-four hours, please reach out to us at support@mynextbike.co.uk. We'll follow up with the seller on your behalf. If the seller still doesn't respond within twenty-four hours of our follow up, we will remove the bike from the platform. If you've already paid for a bike, but the seller hasn't scheduled a collection, please contact us. We can cancel the order if we haven't heard from the seller within three working days of placing the order and been unable to arrange a collection.

Unlike many other marketplaces, MyNextBike goes the extra mile to assist you throughout the sale and delivery process. Whether you're collecting the bike in person or having it shipped to you, we manage the entire process. Once you've purchased the bike, if you encounter any issues, you can reach out to us directly at support@mynextbike.co.uk, rather than contacting the seller. Our team will work to resolve any issues you may face.

If you're having trouble getting in touch with a seller for a bike you want to purchase, don't hesitate to reach out to us. We'll assist you in connecting with the seller or help with any other concerns. We will also call the seller to let them know, incase they haven't seen they have had communications on the site.

If you're unsure which bike is for you, you can access the Bike Finder quiz on our site. What's more, our team of ride guides is available to help you find the right fit. You can access more information about specific bikes on our articles page. Feel free to email us at support@mynextbike.co.uk for personalised assistance in choosing a bike.

When the seller is located nearby, you have the option to collect the bike in person. This is great way to start riding as quickly as possible and save on shipping costs! Whether you want to collect the bike in person or simply view it, we ask that you agree on a price first and follow the standard checkout process before arranging the meet-up. This ensures that all transactions are completed securely on the MyNextBike platform, allowing us to provide buyer and seller protections. Please note that it's against our policies to arrange a collection or exchange contact details before payment has been completed.

Once you've agreed on a price with the seller and completed the purchase (you will be sent a payment link to finalise the transaction if you have made an offer and had that accepted), you can select 'Collect in Person' at checkout. Next, arrange the collection or viewing date and confirm whether you leave with the bike once the meet-up has occurred by emailing us at support@mynextbike.co.uk.

If you decide not to take the bike, we will initiate a full refund (this can take up to seven working days to reach your original payment method). If you do leave with the bike, we will proceed with paying the seller and follow our normal payment processes.

Sometimes things don't go as planned. If you'd like to return your bike, please review the policies for both private and professional sellers. Private sellers are individuals selling second-hand bikes, whereas professional sellers are businesses specialising in second-hand bikes. You can identify professional sellers by the 'Certified Pre Owned' badge on the first product image of their listing.

You can return the bike if it arrives 'not as described' under our buyer protection policy. This policy ensures that you get exactly what you paid for and protects against mis-selling on the platform; for example, if the bike's condition significantly differs from the online advertisement. You have forty-eight hours from the time the bike arrives to inform us that it is not as described. Once the claim is confirmed, we will arrange for our courier to collect and return the bike to the seller. A full refund will be processed the day the bike arrives back to the seller, which can take up to seven working days to return to your original payment method. You will also receive a full refund if the bike is lost or damaged in transit as deliveries are insured. Please note, buyer protection does not cover returns for reasons such as changing your mind or if the bike's size has been correctly listed but doesn't actually fit you.

We will ask you to take to a local bike shop / repair shop to get a quote for any issues you claim with the bike before we are able to open a return.

Under distance selling regulations, you can return the bike within fourteen days to receive a full refund. To initiate a return, please email us at support@mynextbike.co.uk. It is important to note that all returns must be undamaged and in the same condition as when received. Additionally, returns outside of the designated timeframes will not be accepted. Once your return request is submitted, we will guide you through the next steps. Please allow up to five working days for refunds to be processed from the date we receive the item.

You can list any bike on MyNextBike, as long as the listing price is £250 or above. If you need help valuing your bike, feel free to reach out to us at support@mynextbike.co.uk.

To list your bike, head over here: https://forms.mynextbike.co.uk/listing/v2/identify-bike/

The entire process takes just 5–10 minutes.

Make sure that you have at least two clear images of your bike and information on the brand, model and year of manufacture to include in the description. Note down the size and condition, along with any details on upgrades, services or damage. Finally, ensure you have the ownership history and have thought of a listing price. We have plenty of articles on this process in more detail on our site! For any assistance / advice please email support@mynextbike.co.uk

Start off by going to the listing form on the 'Start Selling' page of our website. You can then upload the images and find your bike in our database by entering the brand and model; the database allows you to automatically add the bike's specifications, but you can also manually input these by selecting 'Click here to list without template'. Next, choose from the options available to describe the condition of your bike, and add any extra details such as the size and colour. Write a detailed description with the information listed in the answer to the previous question and submit your listing after adding in your contact details.

Once you've listed your bike, please allow up to twenty-four hours for it to go live on the platform. We manually review each listing and may contact you if we need to confirm any details. Listing your bike on MyNextBike is free, you will only be charged when your bike sells.

After listing your bike, you will receive queries and offers from interested buyers. You can then review these offers and accept, reject or counteroffer the price. Once a price is agreed, the buyer will receive a payment link to complete the purchase; all payments must be completed on the platform. Once the buyer has completed the payment, you will be notified and provided with details of whether they wish to collect the bike in person or have it shipped. When the collection date has been confirmed, either the courier or the buyer will collect the bike. If the courier collects the bike, there is no need to disassemble or box the bike unless instructed otherwise by our support team.

Once the bike has arrived, the buyer has 48 hours to confirm that it has arrived as described. If the bike is accepted, payment will be scheduled for release once the forty-eight-hour confirmation period has ended and will follow our standard seller payment process, which can take up to 30 days to reach your bank.

Listing your bike on MyNextBike is always free. We only charge a fee once your bike is sold. This fee is deducted from the sale price to cover our costs and ensure a smooth selling and shipping experience for both you and the buyer. Our fees are tiered based on the sale value of the bike:

£250–£2,000: 14%

£2,000–£3,000: 12%

£3,000 and above: 11%

The selling fee for components is 12%

When a buyer makes an offer or asks a question about your bike, you'll receive the details directly by email. You may also receive reminders via WhatsApp or SMS. We encourage sellers to respond as quickly as possible, as if there is no response within 24–48 hours, we may remove the bike from the platform.

In some cases, you may not receive an offer at all and the bike may sell at the full asking price. If that happens, you'll be notified by email and WhatsApp, and the sale will also appear in your seller portal.

Once you've received an offer or question, you can respond directly by following the links in the email. If you accept the offer, the buyer will be notified and sent a payment link to complete the purchase. If you reject it due to the offer being too low, the buyer can make a new offer. We encourage sellers to make a counteroffer rather than reject an offer, meaning there is an increased likelihood of a sale. You can accept multiple offers, as we operate on a first-come, first-served basis. The first buyer to complete the purchase by making payment will get the bike, and until a buyer pays the bike will stay live on the site.

To ensure a secure and seamless transaction process, all payments must be completed on the MyNextBike platform. The buyer pays for the bike using their chosen payment method. Once the buyer has completed their payment, the seller will receive a notification with details on whether the buyer wants to collect the bike in person or have it shipped. We handle the entire delivery process on behalf of both buyers and sellers.

The buyer has forty-eight hours to confirm that the bike has arrived as described. If the bike is not as described and this is confirmed by us, the buyer may return the bike and we will handle the shipping and return costs.

Once the forty-eight hour confirmation period has passed and the bike is accepted, payment will be released to the seller within 30 days for first-time sellers, and within 14 days for subsequent sales.

To protect both you and the buyer, and to allow for delivery confirmation, buyer inspection, dispute resolution, security checks, and settlement times from third-party payment providers (including Cycle-to-Work and other benefit schemes), seller payouts are normally released within 30 days from delivery.

Some Cycle-to-Work and other payment providers release funds to marketplaces on delayed or batched settlement cycles, which can take up to 30 days. This settlement timing is reflected in our standard seller payout timeframe.

We understand this can feel like a long wait. Unfortunately, these settlement times are set by third-party payment providers and cannot be accelerated.

You will receive a notification once payment is on the way. The amount you receive will be the sale price minus our transaction fee.

As a seller, you are obligated complete the sale once a buyer makes a purchase. By confirming the sale, you agree to fulfil the order promptly and ship or arrange the bike collection as required. Orders can only be cancelled by the seller in exceptional circumstances. We expect sellers to complete the sale once it has been confirmed. If an order is cancelled, the buyer will receive a full refund.

At MyNextBike, we offer a buyer protection policy that allows buyers to return the bike if they believe they have been mis-sold, and be granted a full refund. Mis-selling is defined as a situation where the bike arrives 'not as described', such as when the condition significantly differs from what was listed, or if the wrong model or manufacturing year is provided.

If we receive a claim from the buyer, we will check it against the original listing and ask for your comments on the dispute. We will only approve a return after investigating the situation and deciding in favour of the buyer, if applicable.

While our couriers take great care to protect the bike during transit, accidents can happen. That's why we insure each shipment up to fifty-thousand pounds, ensuring that if any damage occurs to your bike, you are protected. To help us verify if damage occurred before, during or after transit, our couriers take photos of the bike at the time of collection. If the bike is damaged or lost during transit, you will be paid in full within the same sales period timeframe.

At MyNextBike, we offer both buyer and seller protections. Our promise to sellers is that, unless the buyer has a valid reason for returning the bike, once the order has been fulfilled, they will be paid by MyNextBike.