Ready to buy a bike? Here’s how it works:

1. Make an Offer:
   Start by submitting an offer to the seller. You can offer the asking price or suggest a lower amount—it's up to you! The seller will then have the option to accept, decline, or make a counteroffer.
2. Secure Payment:
   Once the seller accepts your offer, you’ll receive a payment link via email. You can securely complete your purchase using a credit/debit card, PayPal, or Klarna.
3. Order Confirmation:
   After payment, the seller will receive an order confirmation so they can arrange fulfilment of the bike.

You can either collect the bike in person or arrange to have it shipped to you by our specialist delivery partner.

Whether you would like to purchase the bike for asking price, or try to get a better deal, we ask all buyers to submit an offer to the sellers first. Once an offer is accepted, you will be sent a payment link to complete the purchase!

1. Click the “Make an offer” button on the listing page.
2. Enter your contact details and the amount you’d like to offer.
3. The seller will either accept, decline or make a counteroffer. 
4. You will receive the outcome via email so keep your eyes peeled!
5. Once you’ve agreed on the price, you’ll be sent a payment link to complete the purchase. 
6. Your new bike will be shipped to you!

If you would like to ask the seller a question about the bike, then please submit your query using the form above. The seller will receive your question by email.

If you have any questions on shipping/collections or returns, then feel free to reach out to us directly.

Shipping costs are fixed at £89 no matter where you're living in the U.K.

We aim to deliver your new bike within 4-7 days* of placing an order. Here’s the process:

1. Once an order is placed, we contact the seller to arrange a suitable date for our delivery partner to collect the bike. 
2. The bike will then be delivered to you, typically the same day it’s been collected from the seller. 
3. You’re ready to ride! Our couriers collect and deliver the bikes without the need for them to be disassembled.

Shipping costs are fixed at £89 no matter where you're living in the U.K.

*Please note that delivery times may be longer if the seller is not at home for the couriers to collect the bike within the 4-7 day period.

Yes! You can collect the bike from the seller yourself. we ask that you agree on a price first and follow the standard checkout process before arranging the meet-up.

This ensures that all transactions are completed securely on the MyNextBike platform

COLLECTION PROCESS

1. Agree on a price with the seller
2. Complete the purchase: You will be sent a payment link to finalise the transaction.
3. Select “Collect in Person” at checkout
4. Arrange the collection or viewing date
5. Confirm whether you leave with the bike

Yes you can! It's the same process as if you are collecting the bike. We ask for buyers to agree a price first and follow the standard checkout process. This ensures that all transactions are completed securely on the MyNextBike platform, allowing us to provide buyer and seller protections.

Our Buyer Protection policy is in place to prevent any mis-selling on the platform and ensure you get exactly what you paid for! If the bike arrives “not as described”, such as there is damage that wasn’t disclosed in the listing, or the specifications are wrong, then you can return it to the seller free of charge. Simply contact our support team and we will arrange this for you. To learn more, please read here.